Every NorthUp product comes with a Certificate of Authenticity that includes details about the artisan, techniques used, and cultural significance. We also provide QR codes that link to the product's complete heritage story.

Yes! We work with our artisan partners to create custom pieces. Custom orders typically take 4-8 weeks depending on complexity. Contact us with your requirements for a personalized quote.

We follow strict fair trade principles, paying artisans 60-70% above local market rates. We also provide healthcare support, skill development programs, and profit-sharing opportunities.

We ship worldwide with careful packaging to ensure your items arrive safely. International shipping typically takes 7-14 business days. All customs duties are clearly communicated before purchase.